YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS

THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED OR HAS ARRIVED IN STORE.

YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.

PLEASE NOTE THAT APPLE PAY IS NOT AVAILABLE FOR PRE-ORDERS.

PAYPAL

EASILY SHOP ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DETAILS ON THE WEBSITE. YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED.

TO CREATE A NEW PAYPAL ACCOUNT, PLEASE VISIT PAYPAL.COM.

PLEASE NOTE THAT PAYPAL IS NOT AVAILABLE FOR PRE-ORDERS.

KLARNA

- PAYMENT IN 3 INSTALMENTS WITH NO ADDITIONAL COST

FUNDING LIMIT WITH THIS OPTION:

- MIN 35€

- MAX 3 000€

- PAY NOW

FUNDING LIMIT WITH THIS OPTION: MAX 10 000€

PLEASE NOTE THAT KLARNA IS NOT AVAILABLE FOR PRE-ORDERS.

CASH ON DELIVERY

MAXIMUM AMOUNT YOU CAN PAY WITH THIS OPTION : 950€

ON YSL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR.

TO SAFEGUARD YOUR CREDIT CARD PURCHASES, YOU WILL ALWAYS BE ASKED TO ENTER YOUR CVV CODE FOR EVERY ORDER. OUR PAYMENTS DEPARTMENT MAY CARRY OUT ANTI-FRAUD CHECKS BEFORE APPROVING THE TRANSACTION AND FOR GREATER PROTECTION, THEY MAY CONTACT YOU FOR FURTHER DETAILS BEFORE CONFIRMING THE ORDER.

YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:

CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS

THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED OR HAS ARRIVED IN STORE.

YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES.

PLEASE NOTE THAT APPLE PAY, PAYPAL, KLARNA AND CASH ON DELIVERY ARE NOT AVAILABLE FOR PRE-ORDERS.

BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:

- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE

- THE 3 OR 4-DIGIT CODE IS CORRECT

- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED

- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT

- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD

- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.

IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:

- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED

- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY

THE ORDER AMOUNT WILL BE DEBITED AT DIFFERENT TIMES, DEPENDING ON THE PAYMENT METHOD USED:

- CREDIT CARD:

AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.

- IF YOU CHOSE THE "PICK UP IN STORE" OPTION, YOU WILL BE CHARGED WHEN YOUR ORDER IS MADE AVAILABLE IN THE CHOSEN STORE.

THE PAYMENT SERVICE DIRECTIVE #2 (PSD2) IS A EUROPEAN REGULATION APPLIED TO ALL ONLINE PAYMENTS WITH CREDIT CARDS (AMEX, VISA, MASTERCARD) IN THE EUROPEAN ECONOMIC AREA (EEA), WHEN BOTH THE BANK OF THE CUSTOMER (CREDIT CARD ISSUING BANK) AND THE ACQUIRER OF THE MERCHANT ARE BASED IN EEA.

FROM SEPTEMBER 14TH 2019, CLIENTS PLACING ORDERS ON YSL.COM MIGHT BE ASKED TO ENTER A CODE OR A PASSWORD ISSUED BY THEIR BANK AT THE END OF THE CHECKOUT.

THIS NEW SYSTEM WILL REINFORCE THE SECURITY OF YOUR ONLINE PAYMENT.

ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.

YSL.COM OFFERS THE FOLLOWING DELIVERY METHOD(S):

- EXPRESS DELIVERY: 1 TO 3 WORKING DAYS - COMPLEMENTARY

- DELIVERY TO A SAINT LAURENT BOUTIQUE - COMPLEMENTARY

EXPRESS DELIVERY :

DHL IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.

KINDLY NOTE THAT THE PRODUCTS IN YOUR ORDER CAN BE SHIPPED SEPARATELY AT NO ADDITIONAL COST. IN THIS CASE, YOU WILL RECEIVE A CONFIRMATION EMAIL AS SOON AS EACH PACKAGE IS SHIPPED WITH A DEDICATED TRACKING NUMBER. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.

ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).

HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.

INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.

DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.

DHL OFFERS A DELIVERY RESCHEDULING SERVICE.

UPS IS OUR CARRIER FOR CASH-ON-DELIVERY ORDERS.

PICK UP IN STORE:

SAINT LAURENT OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE.

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:

- A VALID ID

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:

- A COPY OF YOUR VALID ID

- A VALID ID OF THE PERSON COLLECTING

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)

- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS. PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.

DELIVERY TIME FOR ITALY IS 1 TO 3 BUSINESS DAYS (EXCLUDING PRE-ORDERS).

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.

ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 24 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).

IN ORDER TO GIVE YOU THE FULL SAINT LAURENT EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE, PLAIN PACKAGING (NOT LABELLED WITH SAINT LAURENT). WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION.

YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED.

THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.

DHL IS OUR MAIN CARRIER.

UPS IS OUR CARRIER FOR CASH-ON-DELIVERY ORDERS.

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE YSL.COM WEBSITE.

AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES.

ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.

THE DELIVERY ADDRESS OF YOUR ORDER MUST MATCH THE COUNTRY/REGION SITE IN WHICH YOU PLACE YOUR ORDER.

IF YOU WOULD LIKE YOUR ORDER TO BE DELIVERED TO A DIFFERENT COUNTRY, YOU CAN MAKE THE CHANGE BY CLICKING ON "SHIPPING TO" AT THE BOTTOM OF THIS PAGE BEFORE PLACING YOUR ORDER.

CHANGING THE COUNTRY/REGION OF DELIVERY WILL RESULT IN THE DELETION OF THE PRODUCTS OF YOUR BASKET.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. RETURNS ARE COMPLIMENTARY.

PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE.

RETURNS ARE FREE OF CHARGE.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. RETURNS ARE COMPLIMENTARY.

PLEASE KINDLY NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE.

ALL RETURNS MUST BE RETURNED IN THE COUNTRY/REGION OF PURCHASE.

FOR MORE INFORMATION ON OUR RETURN POLICY AND PRODUCTS THAT ARE ELIGIBLE FOR RETURN, PLEASE VISIT OUR RETURN POLICY.

TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW:

1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF YSL.COM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS.

2. MAKE SURE YOUR ITEM(S) ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING.

3. PLACE THE ITEM(S) IN THE ORIGINAL PACKAGING AND SHIPPING BOX AND ATTACH THE RETURN SHIPPING LABEL, RECEIVED BY EMAIL AFTER YOUR RETURN FORM CREATION, OVER THE INITIAL DELIVERY LABEL. CONTACT OUR CLIENT SERVICE TO RECEIVE A LABEL IF NECESSARY.

4. CONTACT DHL TO ARRANGE COLLECTION OF YOUR RETURN, OR DROP IT OFF AT A DHL COLLECTION POINT. WHEN SCHEDULING YOUR PICKUP, YOU WILL BE ASKED FOR THE WAYBILL NUMBER FOUND ON THE RETURN LABEL.

TO FIND OUT MORE ABOUT THE CARRIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CLIENT SERVICE OR VISIT THE DHL WEBSITE.

IF YOU WISH TO RETURN YOUR ORDER TO OUR STORE, YOU WILL FIND A LIST OF OUR STORES ON YSL.COM.

PLEASE NOTE THAT RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES OR OUTLET BOUTIQUES.

YOU CAN CHECK YOUR RETURN STATUS IN YOUR ACCOUNT.

YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY OR PICK UP DATE. RETURNS ARE COMPLIMENTARY.

PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE.

RETURNS ARE FREE OF CHARGE.

FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.

YOUR RETURN WILL BE PROCESSED WITHIN 5 TO 7 WORKING DAYS STARTING FROM THE DATE THAT THE SAINT LAURENT TEAM RECEIVES THE PACKAGE. ONCE YOUR RETURN HAS BEEN ACCEPTED, SAINT LAURENT WILL ISSUE A REFUND WITHIN 7 WORKING DAYS. A CONFIRMATION WILL BE SENT TO YOU BY EMAIL. PLEASE NOTE THAT DURING BUSY PERIODS, THIS MAKE TAKE LONGER.

THE TIME FOR PROCESSINGS RETURNS DEPENDS ON THE PAYMENT METHOD USED.

- CREDIT CARDS:

OUR BANK WILL SEND THE REFUND WITHIN 7 WORKING DAYS OF SENDING THE CONFIRMATION EMAIL.

THEN, THE TIME REQUIRED TO ISSUE THE REFUND TO YOUR CREDIT CARD AGAIN WILL DEPEND ON YOUR BANK.

- PAYPAL:

THE REFUND WILL BE VISIBLE IN YOUR PAYPAL ACCOUNT WITHIN 24 HOURS FROM THE DATE THE CONFIRMATION EMAIL IS SENT.

- KLARNA:

THE REFUND WILL BE VISIBLE IN YOUR KLARNA ACCOUNT WITHIN 14 DAYS FROM THE DATE THE CONFIRMATION EMAIL IS SENT.

FOR SECURITY REASONS, THE REFUND CAN ONLY BE ISSUED TO THE CREDIT CARD USED TO FINALIZE THE PURCHASE.

BOOK AN APPOINTMENT AT ONE OF OUR SAINT LAURENT BOUTIQUES TO RECEIVE PERSONALIZED SERVICE AND DISCOVER OUR COLLECTIONS AND SIGNATURE SERVICES.

YOU CAN REQUEST AN APPOINTMENT :

- AT THE BOTTOM OF THE PAGE ON YSL.COM, SELECT THE COUNTRY, CITY, AND BOUTIQUE OF YOUR CHOICE, AND CLICK ON "BOOK AN APPOINTMENT"

- ON THE STORE LOCATOR PAGE ON YSL.COM IN THE COUNTRY AND CITY OF YOUR CHOICE

FILL OUT THE APPOINTMENT REQUEST FORM, AND AN ADVISOR WILL REACH OUT TO YOU TO CONFIRM YOUR APPOINTMENT.

FOR ANY OTHER TYPE OF REQUEST OR TO HELP YOU MAKE AN APPOINTMENT, PLEASE CONTACT OUR CLIENT SERVICE.

YOU CAN CHECK THE AVAILABILITY OF A PRODUCT IN-STORE DIRECTLY FROM THE PRODUCT PAGE ON YSL.COM.

PLEASE CLICK ON "FIND IN STORE" ON YOUR PRODUCT PAGE, SELECT YOUR COUNTRY AND CITY, AND CLICK ON "SEARCH".

IF THE PRODUCT IS AVAILABLE, YOU CAN RESERVE IT BY CLICKING ON "RESERVE IN STORE".

YOU CAN ALSO MAKE AN APPOINTMENT TO VISIT ONE OF OUR SAINT LAURENT BOUTIQUES FROM THE YSL.COM FOOTER AT THE BOTTOM OF THE PAGE.

IF THE PRODUCT YOU'RE LOOKING FOR IS AVAILABLE IN-STORE, YOU CAN RESERVE IT.

ON THE PRODUCT PAGE, CLICK ON "FIND IN STORE", THEN SELECT YOUR COUNTRY AND BOUTIQUE BEFORE CLICKING "RESERVE IN STORE". PLEASE FILL OUT THE APPOINTMENT REQUEST FORM. THE BOUTIQUE WILL THEN GET IN TOUCH WITH YOU TO CONFIRM THE PRODUCT'S AVAILABILITY.

YOU CAN ALSO BOOK AN APPOINTMENT AT ONE OF OUR SAINT LAURENT BOUTIQUES FROM THE BOTTOM OF THE PAGE OR THE STORE LOCATOR ON YSL.COM.

SAINT LAURENT OFFERS YOU THE POSSIBILITY TO PICK UP YOUR ONLINE ORDER IN A STORE.

DURING THE CHECKOUT PROCESS SELECT "PICK UP IN STORE" AND CHOOSE WHICH STORE YOU WOULD LIKE TO HAVE YOUR ORDER DELIVERED TO.

YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER IS READY TO BE PICKED UP AT THE STORE.

IN ORDER TO PICK UP YOUR ORDER, YOU WILL NEED TO BRING:

- A VALID ID

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE).

IF SOMEONE IS COLLECTING AN ORDER ON YOUR BEHALF, THEY MUST BRING:

- A COPY OF YOUR VALID ID

- A VALID ID OF THE PERSON COLLECTING

- THE SHIPPING CONFIRMATION EMAIL (PRINTED OR ON A MOBILE DEVICE)

- A LETTER OF AUTHORISATION

PLEASE NOTE THAT YOUR ORDER WILL BE AVAILABLE FOR PICK UP AT THE STORE FOR 15 DAYS. PASSED THAT DELAY, THE ORDER WILL BE RETURNED TO OUR OFFICES AND WE WILL ISSUE A REFUND.

IF YOU WISH TO RETURN YOUR ORDER TO A BOUTIQUE, YOU CAN FIND THE LIST OF OUR BOUTIQUES ON YSL.COM. OUR TEAMS IN-STORE WILL THEN HANDLE YOUR RETURN.

AS SOON AS YOUR RETURN IS APPROVED, YOU'LL RECEIVE A CONFIRMATION EMAIL, AND THE REFUND WILL BE ISSUED.

PLEASE NOTE THAT RETURNS ARE NOT ACCEPTED IN DEPARTMENT STORES OR IN OUR OUTLET STORES.

OUR SAINT LAURENT CUSTOMER SERVICE AMBASSADORS ARE AVAILABLE FROM MONDAY TO SATURDAY 9 AM TO 7 PM IN ORDER TO ADVISE AND ASSIST YOU REMOTELY IN PLACING YOUR ORDERS.

THEY WILL SEND YOU A SECURE PAYMENT LINK AND YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED TO THE AMBASSADOR.

A PRE-ORDER IS THE PURCHASE OF AN ITEM THAT WILL SOON BE AVAILABLE TO SHIP.

ON THE PRE-ORDER PRODUCT PAGE, YOU WILL FIND AN INDICATION OF THE ESTIMATED SHIPPING DATE. IF YOUR ORDER INCLUDES BOTH AVAILABLE AND PRE-ORDERED PRODUCTS: PRODUCTS WILL BE SHIPPED IN TWO STAGES.

YOU WILL RECEIVE A CONFIRMATION EMAIL EACH TIME A PARCEL IS SHIPPED.

PRE-ORDER PRODUCTS CAN ONLY BE PURCHASED WITH A CREDIT CARD (VISA, MASTERCARD, AMERICAN EXPRESS).

PLEASE NOTE THAT APPLE PAY, PAYPAL, KLARNA AND CASH ON DELIVERY ARE NOT AVAILABLE FOR PRE-ORDERS.

IN ORDER TO CONFIRM THE VALIDITY OF YOUR CREDIT CARD, YOUR PURCHASE WILL BE SUBJECT TO A PAYMENT AUTHORIZATION OF THE TOTAL AMOUNT OF YOUR ORDER FOR 7 DAYS. WHEN YOUR ORDER IS READY TO BE SHIPPED, YOUR CREDIT CARD WILL BE RE-AUTHORIZED FOR PAYMENT. IF THIS RE-AUTHORIZATION FAILS, OUR SAINT LAURENT CUSTOMER SERVICE DEPARTMENT WILL REACH OUT TO YOU.

YOUR CREDIT CARD WILL ONLY BE DEBITED BY YSL.COM ONCE YOUR ORDER HAS BEEN SHIPPED.

SAINT LAURENT OFFERS A REPAIR SERVICE FOR PRODUCTS PURCHASED ON YSL.COM, IN SAINT LAURENT BOUTIQUES, AND FROM AUTHORIZED RETAILERS.

IF YOU HAVE ANY QUESTIONS ABOUT REPAIRS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT VIA THIS CONTACT FORM OR MAKE AN APPOINTMENT TO VISIT YOUR NEAREST BOUTIQUE, WHERE YOUR PRODUCT WILL BE EXAMINED.

NOT ALL REPAIRS ARE POSSIBLE, BUT WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.

PLEASE NOTE THAT REPAIRS MAY BE SUBJECT TO A CHARGE.

AN ALTERATION SERVICE IS OFFERED FREE OF CHARGE FOR GARMENTS PURCHASED AT FULL PRICE WITHIN 4 MONTHS OF PURCHASE. THIS FREE SERVICE IS ONLY AVAILABLE FOR BASIC ALTERATIONS. OTHER ALTERATIONS WILL BE AVAILABLE AT AN ADDITIONAL COST.

ALTERATIONS WILL BE CHARGED FOR ITEMS PURCHASED MORE THAN 4 MONTHS AGO.

THE LEATHERS USED IN SAINT LAURENT PRODUCTS ARE RIGOROUSLY SELECTED IN ACCORDANCE WITH STRICT SUSTAINABLE DEVELOPMENT GUIDELINES. EACH LEATHER HAS ITS OWN PROPERTIES AND NEEDS TO BE MAINTAINED.

WE RECOMMEND THAT YOU KEEP YOUR BAGS OR SHOES IN THEIR ORIGINAL FLANNEL, AVOID CONTACT WITH ABRASIVE MATERIALS (PERFUME, MAKEUP, CREAMS, OILS, ANTIBACTERIAL HAND GEL), AVOID LONG EXPOSURE TO SUNLIGHT AND HEAT, AND AVOID CONTACT WITH WATER.

PLEASE NOTE THAT WE RECOMMEND AVOIDING CONTACT BETWEEN LIGHT-COLORED ITEMS AND DARK-COLORED CLOTHING.

PLEASE CONTACT OUR CLIENT SERVICE OR YOUR NEAREST BOUTIQUE IF YOU HAVE ANY QUESTIONS REGARDING THE REPAIR OR CARE OF SAINT LAURENT PRODUCTS.

PLEASE NOTE THAT IT IS STRONGLY RECOMMENDED NOT TO USE GENERIC PRODUCTS THAT COULD DAMAGE THE LEATHER.

SAINT LAURENT CLIENT SERVICE IS AVAILABLE TO ASSIST YOU WITH ANY INQUIRIES.

WE INVITE YOU TO CONTACT US FROM MONDAY TO SATURDAY, 9AM TO 7PM CET, EXCLUDING HOLIDAYS:

- JANUARY 1, NEW YEAR'S DAY

- APRIL 1ST, EASTER MONDAY

- MAY 1, LABOUR DAY

- JULY 14, BASTILLE DAY

- NOVEMBER 1, ALL SAINTS' DAY

- DECEMBER 25, CHRISTMAS

SAINT LAURENT CLIENT SERVICE WILL BE HAPPY TO ASSIST YOU WITH ANY INQUIRIES BY EMAIL AT CLIENTSERVICE.EN.EMEA@YSL.COM, BY PHONE AT +39 95 02 82 33 95 AND BY CHAT.

OUR SAINT LAURENT CUSTOMER SERVICE AMBASSADORS ARE AVAILABLE FROM MONDAY TO SATURDAY 9 AM TO 7 PM IN ORDER TO ADVISE AND ASSIST YOU REMOTELY IN PLACING YOUR ORDERS.

THEY WILL SEND YOU A SECURE PAYMENT LINK AND YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED TO THE AMBASSADOR.

YOU CAN SELECT THE GIFT OPTION WHEN YOU ARE PLACING YOUR ORDER.

ONCE YOUR SHOPPING CART IS CONFIRMED, SELECT THE GIFT OPTION: YOU CAN ADD A PERSONALIZED MESSAGE TO YOUR ORDER OR RECEIVE A BLANK SAINT LAURENT CARD IN ORDER TO WRITE YOUR OWN MESSAGE UPON RECEIVING YOUR PARCEL.

ALL THE ORDERED PRODUCTS WILL BE PACKAGED IN A SAINT- LAURENT SIGNATURE BOX.

ONCE YOUR SHOPPING CART IS CONFIRMED, SELECT THE GIFT OPTION: YOU CAN ADD A PERSONALIZED MESSAGE TO YOUR ORDER OR RECEIVE A BLANK SAINT LAURENT CARD TO WRITE YOUR OWN MESSAGE UPON RECEIVING YOUR PARCEL.

ALL PRODUCTS ORDERED WILL BE WRAPPED IN A SIGNATURE SAINT LAURENT BOX.

IF THE PERSON RECEIVING YOUR GIFT WOULD LIKE TO EXCHANGE THEIR PRODUCT, THEY CAN GET IN TOUCH WITH OUR CUSTOMER SERVICE.

THEY CAN ALSO REVIEW OUR RETURNS PROCESS.

CREATING AN ONLINE SAINT LAURENT ACCOUNT ALLOWS YOU TO QUICKLY AND SIMPLY PLACE YOUR ORDER ON YSL.COM.

YOU CAN ALSO:

- MANAGE YOUR SUBSCRIPTION TO NEWSLETTERS

- VIEW YOUR ORDER HISTORY

- TRACK THE PROGRESS OF YOUR ORDERS

- UPDATE YOUR DETAILS

FOR YOUR SECURITY, YSL.COM WILL NEVER SHARE YOUR PERSONAL INFORMATION WITH A THIRD PARTY.

SAINT LAURENT WISHES TO INFORM YOU THAT THE CREATION OF A SAINT LAURENT ACCOUNT WHEN PURCHASING IN-STORE DOES NOT AUTOMATICALLY CREATE AN ACCOUNT ON YSL.COM.

IF YOU HAVE ALREADY CREATED AN ACCOUNT, CHECK THAT IT IS ACTIVATED BY CLICKING ON “ACTIVATE MY ACCOUNT”.

IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON THE “FORGOT YOUR PASSWORD?” LINK ON YOUR ACCOUNT LOGIN PAGE AND FOLLOW THE PROCESS TO CHANGE IT.

FOR ANY OTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.

CLICK ON 'LOG IN TO MY ACCOUNT', THEN THE 'FORGOT YOUR PASSWORD?' LINK. WE WILL SEND YOU A NEW PASSWORD VIA EMAIL.

PLEASE CHECK YOUR 'JUNK MAIL' FOLDER AND ENSURE THAT THE EMAIL ADDRESSES CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.

OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE. IF THE PROBLEM PERSISTS, CONTACT OUR CLIENT SERVICE.

IF YOU NEED ASSISTANCE WITH PASSWORD RECOVERY, PLEASE CONTACT OUR CLIENT SERVICE. FOR SECURITY REASONS, YOU MAY BE ASKED FOR FURTHER DETAILS TO CONFIRM YOUR IDENTITY.

IF YOU WISH TO DELETE YOUR YSL.COM ACCOUNT, SIMPLY FILL OUT THE ACCOUNT DELETION REQUEST FORM.

YOU CAN ALSO CONTACT OUR CLIENT SERVICE.

YOU CAN SIGN UP FOR THE NEWSLETTER AT ANY TIME AT THE BOTTOM OF THE WEBSITE BY ENTERING YOUR EMAIL ADDRESS OR BY CLICKING THE “MY ACCOUNT” SECTION.

YOU WILL BE ONE OF THE FIRST TO DISCOVER OUR LATEST PRODUCTS ON YSL.COM.

TRY TO ADD THE EMAIL ADDRESS 'NEWSLETTER@NEWS.YSL.COM' TO YOUR LIST OF APPROVED CONTACTS ON YOUR EMAIL ACCOUNT. FUTURE NEWSLETTERS WILL THEREFORE NOT BE BLOCKED BY THE ANTI-SPAM FILTER.

IF YOU STILL DO NOT RECEIVE THE NEWSLETTER, PLEASE CONTACT US.

IF YOU NO LONGER WISH TO RECEIVE OUR NEWSLETTER, YOU CAN UNSUBSCRIBE AT ANY TIME BY CLICKING THE “UNSUBSCRIBE ME” LINK AT THE BOTTOM OF THE NEWSLETTER.

WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PRODUCT DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.

WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PACKAGING’S DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.