Frequently asked questions
YOU CAN USE THIS AREA TO CONSULT THE FAQ’S, FOLLOW YOUR ORDER AND TRACK YOUR RETURN.
FOR YSL BEAUTY RELATED INQUIRIES, PLEASE CONTACT YSL BEAUTY CUSTOMER SERVICE AT
TO CONSULT OUR JOB OFFERS, PLEASE VISIT THE CAREER PAGE.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE YSL.COM WEBSITE.
YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY DATE. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.
PLEASE KINDLY NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.
ALL RETURNS MUST BE ISSUED IN THE ORIGINAL COUNTRY/REGION OF PURCHASE.
ALL RETURNS MUST BE SHIPPED FROM THE SAME STATE THE LABEL WAS ISSUED TO.
FOR MORE INFORMATION, PLEASE CONSULT THE RETURN POLICY ON YSL.COM OR CONTACT OUR CLIENT SERVICE.
TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW:
1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF YSL.COM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS.
2. MAKE SURE YOUR ITEM(S) ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING.
3. PLACE THE ITEMS(S) BACK IN THE SHIPPING BOX AND ATTACH THE ENCLOSED RETURN SHIPPING LABEL ON TO THE BOX. IF YOU HAVE LOST THE PREPAID RETURN LABEL, PLEASE CONTACT OUR CLIENT SERVICE TEAM TO REQUEST A NEW LABEL.
4. CONTACT DHL TO ARRANGE COLLECTION OF YOUR RETURN, OR DROP IT OFF AT A DHL COLLECTION POINT. WHEN SCHEDULING YOUR PICKUP, YOU WILL BE ASKED FOR THE WAYBILL NUMBER FOUND ON THE RETURN LABEL.
TO FIND OUT MORE ABOUT THE CARRIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CLIENT SERVICE OR VISIT THE DHL WEBSITE.
IF YOU WISH TO RETURN YOUR ORDER THROUGH OUR STORES, PLEASE USE OUR DIRECTORY ON YSL.COM TO LOCATE YOUR CLOSEST BOUTIQUE. OUR TEAM WILL ASSIST WITH RETURNING THE ORDER BACK TO OUR WAREHOUSE AND UPON RECEIPT AND VALIDATION OF YOUR RETURN, YOU WILL RECEIVE AN EMAIL CONFIRMATION. THE REFUND WILL BE PROCESSED WITHIN 7 BUSINESS DAYS FROM ITS ARRIVAL.
YOU CAN CHECK YOUR RETURN STATUSES IN YOUR ACCOUNT.
ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.
YSL.COM OFFERS THE FOLLOWING DELIVERY METHOD:
- STANDARD DELIVERY: 1 TO 9 WORKING DAYS - COMPLEMENTARY
STANDARD DELIVERY :
DHL IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.
ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).
HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.
INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.
DHL OFFERS A DELIVERY RESCHEDULING SERVICE.
IN ORDER TO PLACE YOUR ORDER ON YSL.COM, PLEASE DO THE FOLLOWING:
1. BROWSE OUR PRODUCT CATALOGUE
USE OUR NAVIGATION MENU TO DISCOVER A PRODUCT CATEGORY OR OUR SPECIAL SELECTIONS. IF YOU ARE LOOKING FOR A SPECIFIC ITEM, YOU CAN USE OUR INTERNAL SEARCH BAR OR OUR FILTERS.
IN BRAZIL, ONLY PRODUCTS MARKED “AVAILABLE IN BRAZIL” CAN BE PURCHASED, AS THEY WILL BE SHIPPED NATIONALLY.
2. GET DETAILED INFORMATION ABOUT A PRODUCT
FOR EACH PIECE, YOU WILL FIND A PRODUCT PAGE WITH AVAILABLE SIZING AND COLOR OPTIONS. UNDER MORE DETAILS, YOU WILL FIND A DETAILED DESCRIPTION OF THE PIECE AND ITS COMPOSITION. YOU MAY ALSO CLICK ON THE PRODUCT IMAGE TO ENLARGE IT.
AN ESTIMATED DELIVERY DATE, OR SHIPPING DATE FOR PRE-ORDERS IS SHOWN ON ALL PRODUCT PAGES TO PROVIDE A PROJECTED TIMEFRAME AS TO WHEN YOU’LL RECEIVE YOUR ORDER.
3. PROCEED TO PURCHASE
- ON THE PRODUCT PAGE, SELECT THE COLOR AND SIZE YOU WISH TO ORDER
- ADD THE PRODUCT TO YOUR SHOPPING CART BY CLICKING ON “ADD TO CART” OR “JOIN THE WAITING LIST”
- ONCE YOU’VE FINISHED SELECTING YOUR PURCHASES, CLICK ON “CART”
- ON THE SHOPPING CART PAGE, BEFORE PROCEEDING TO PAYMENT, PLEASE ENTER YOUR EMAIL ADDRESS IN THE ORDER TO CREATE OR LOG IN TO YOUR ACCOUNT.
THIS WILL ALLOW YOU TO ADD THE ORDER TO YOUR PURCHASE HISTORY SO YOU CAN EASILY TRACK IT.
- THEN CHOOSE YOUR DELIVERY METHOD. DEPENDING ON WHAT YOU HAVE ORDERED, A SPECIFIC DELIVERY DATE WILL BE PROVIDED. THEN ENTER THE DELIVERY ADDRESS
- SELECT THE GIFT OPTION IF NECESSARY AND THEN ADD THE PAYMENT INFORMATION ON THE NEXT PAGE.
- CHECK THAT YOU HAVE CORRECTLY ENTERED ALL YOUR DETAILS, THEN CLICK ON THE “PURCHASE” BUTTON. WITHIN A FEW MINUTES, YOU’LL RECEIVE A CONFIRMATION EMAIL CONTAINING ALL OF YOUR ORDER DETAILS.
ONCE YOUR ORDER HAS BEEN SHIPPED, YOU’LL RECEIVE A SECOND EMAIL WITH A TRACKING NUMBER SO YOU CAN TRACK YOUR DELIVERY.
IF YOU NEED HELP OBTAINING MORE INFORMATION ABOUT OUR PRODUCTS, REQUIRE ASSISTANCE PLACING AN ORDER OR HAVE ANY QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
YSL.COM ACCEPTS THE FOLLOWING PAYMENT METHODS:
CREDIT CARDS: VISA, MASTERCARD, AMERICAN EXPRESS, ELO
THE TOTAL AMOUNT WILL BE CHARGED TO YOUR CARD WHEN YOUR ORDER IS SHIPPED.
YSL.COM FEATURES A FAST CHECKOUT OPTION, ALLOWING YOU TO SAVE YOUR CREDIT CARD DETAILS SO THAT YOU DON'T HAVE TO RE-ENTER THEM FOR FUTURE PURCHASES. SAINT LAURENT WILL CHARGE YOU ONCE FOR THE AMOUNT OF AN ORDER ONCE IT HAS SHIPPED. IT IS POSSIBLE THAT THE AMOUNT MAY BE SHOWN TWICE ON YOUR STATEMENT: THE FIRST ENTRY CORRESPONDS TO THE PAYMENT AUTHORIZATION REQUEST THAT IS MADE WHEN YOU PLACE THE ORDER; THE SECOND CONFIRMS THE ACTUAL CHARGE.
INSTALEMENT PAYMENTS
PAYMENT UP TO 12 MONTHS WITH NO ADDITIONAL COST.
ON YSL.COM, EVERY PURCHASE IS MADE WITH MAXIMUM SECURITY THANKS TO THE USE OF VERISIGN AND ATW-CERTIFIED SECURE SERVERS AND THE ENCRYPTION SERVICES (SSL). WE ONLY USE PROTECTED CONNECTIONS, AS DEMONSTRATED BY THE "HTTPS" URL PREFIX AND THE LOCK SYMBOL THAT APPEARS IN THE BROWSER'S ADDRESS BAR.
IN ADDITION, OUR PAYMENT & TREASURY DEPARTMENT MAY CARRY OUT ADDED SECURITY CHECKS, INCLUSIVE OF CONTACTING YOU PRIOR TO FINALIZING A TRANSACTION. THESE MEASURES AIM TO PROTECT YOU FROM FRAUDULENT BEHAVIOR BY ENSURING ORDERS ARE CONFIRMED.
UNFORTUNATELY, THIS SERVICE IS CURRENTLY NOT AVAILABLE. PLEASE GET IN TOUCH WITH OUR CLIENT SERVICE SHOULD YOU REQUIRE ASSISTANCE.
BEFORE PAYING FOR YOUR ORDER, PLEASE MAKE SURE THAT:
- THE CARD AND BILLING INFORMATION YOU HAVE ENTERED IS CORRECT: THAT YOUR 16-DIGIT CODE IS CORRECT AND YOU HAVE SELECTED THE CORRECT CARD TYPE
- THE 3 OR 4-DIGIT CODE IS CORRECT
- YOUR SELECTED CARD OR PAYMENT METHOD IS STILL VALID AND HAS NOT EXPIRED
- YOU HAVE THE NECESSARY FUNDS FOR THE PURCHASE AMOUNT
- THE SECURITY BLOCK SETTING HAS BEEN TEMPORARILY DEACTIVATED BY THE CREDIT COMPANY BECAUSE THE BILLING COMES FROM ABROAD
- FOR SECURITY REASONS, OUR WEBSITE WILL ALLOW THREE PURCHASE ATTEMPTS WITH THE SAME CARD. IF THE PURCHASE IS NOT SUCCESSFUL, WE RECOMMEND A NEW CREDIT CARD IS USED OR TO RETRY AFTER 24 HOURS.
IF YOU HAVE SAVED YOUR PAYMENT DETAILS, WE ALSO RECOMMEND THAT YOU DO THE FOLLOWING:
- CHECK THAT THE BILLING ADDRESS MATCHES THE CARD OR PAYMENT METHOD USED
- YOU CAN DIRECTLY UPDATE THESE DETAILS IN THE MY ACCOUNT SECTION OR ADD A NEW CARD WHEN YOU GO TO PAY
AS SOON AS YOU COMPLETE YOUR ORDER, AUTHORIZATION FOR THE NECESSARY PAYMENT WILL BE REQUESTED AUTOMATICALLY TO VERIFY THE VALIDITY OF THE CREDIT CARD AND AVAILABILITY OF FUNDS. THE CARD IS NOT CHARGED AT THIS TIME: THE ACTUAL PAYMENT IS COMPLETED WHEN THE ORDER IS SHIPPED.
YSL.COM ISSUES A RECEIPT FOR EACH ORDER PLACED. YOU WILL BE ABLE TO DIRECTLY DOWNLOAD THIS DOCUMENT FROM YOUR YSL.COM ACCOUNT ONCE YOUR ORDER HAS BEEN SHIPPED OR MADE AVAILABLE IN STORE.
ONCE YOUR ORDER IS CONFIRMED, YOU WILL NOT BE ABLE TO CHANGE THE INFORMATION YOU HAVE ENTERED. IN ORDER TO GET A COPY OF YOUR RECEIPT, PLEASE CONTACT OUR CLIENT SERVICE OR LOG IN TO YOUR YSL.COM ACCOUNT.
ALL YSL.COM ORDERS ARE GIFT WRAPPED IN SIGNATURE PACKAGING AND SHIPPED SECURELY IN A NEUTRAL CARDBOARD BOX.
YSL.COM OFFERS THE FOLLOWING DELIVERY METHOD:
- STANDARD DELIVERY: 1 TO 9 WORKING DAYS - COMPLEMENTARY
STANDARD DELIVERY :
DHL IS OUR MAIN CARRIER. YOU WILL RECEIVE AN EMAIL WITH YOUR TRACKING NUMBER AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
FOR SECURITY REASONS, YOUR ORDER WILL BE DELIVERED AGAINST A SIGNATURE. THE CARRIER WILL MAKE THREE DELIVERY ATTEMPTS. AFTER THE THIRD ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE.
UPON DELIVERY, PLEASE ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.
ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING ON THE CARRIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).
HERE IS A KINDLY REMINDER: ONCE YOUR ORDER HAS BEEN CONFIRMED, YOU WILL NO LONGER BE ABLE TO MODIFY YOUR DELIVERY ADDRESS.
INDEED, AS ALL ORDERS ARE PROCESSED AUTOMATICALLY, WE ARE UNABLE TO MODIFY SHIPPING AND DELIVERY TIMES.
DELIVERIES ARE MADE FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC HOLIDAYS.
DHL OFFERS A DELIVERY RESCHEDULING SERVICE.
DELIVERY TIME FOR FRANCE IS 1 TO 9 BUSINESS DAYS.
YOU WILL RECEIVE AN EMAIL AS SOON AS YOUR ORDER HAS BEEN SHIPPED.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK DELIVERY AT ANY TIME FROM YOUR ACCOUNT.
ONCE YOUR ORDER HAS BEEN CONFIRMED, IT WILL BE PREPARED WITHIN 24 BUSINESS HOURS (EXCLUDING WEEKENDS AND PUBLIC HOLIDAYS).
IN ORDER TO GIVE YOU THE FULL SAINT LAURENT EXPERIENCE, WE PREPARE YOUR PRODUCTS WITH THE UTMOST CARE IN SECURE, PLAIN PACKAGING (NOT LABELLED WITH SAINT LAURENT). WHEN YOU OPEN YOUR PARCEL, YOU WILL FIND YOUR PRODUCTS CAREFULLY WRAPPED AND ACCOMPANIED BY A CARD AND A SHOPPING BAG, IF YOU’VE SELECTED THE GIFT OPTION.
YOU WILL ALSO FIND RETURN INSTRUCTIONS, IF REQUIRED.
THE RECEIPT WILL NOT BE INCLUDED IN THE PARCEL, BUT SENT DIRECTLY BY EMAIL TO THE PERSON WHO PLACED THE ORDER.
DHL IS OUR MAIN CARRIER.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR ACCOUNT, BY CLICKING ON THE LINK SHARED IN YOUR SHIPPING CONFIRMATION EMAIL OR IN THE “TRACK MY ORDER” SECTION IN THE FOOTER OF THE YSL.COM WEBSITE.
AT THIS TIME WE ARE UNABLE TO SHIP ORDERS TO GENERAL DELIVERY, P.O. BOXES.
ORDERS MADE TO ANY OF THESE ADDRESSES WILL BE CANCELLED.
THE DELIVERY ADDRESS OF YOUR ORDER MUST MATCH THE COUNTRY/REGION SITE IN WHICH YOU PLACE YOUR ORDER.
IF YOU WOULD LIKE YOUR ORDER TO BE DELIVERED TO A DIFFERENT COUNTRY, YOU CAN MAKE THE CHANGE BY CLICKING ON "SHIPPING TO" AT THE BOTTOM OF THIS PAGE BEFORE PLACING YOUR ORDER.
CHANGING THE COUNTRY/REGION OF DELIVERY WILL RESULT IN THE DELETION OF THE PRODUCTS OF YOUR BASKET.
YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY DATE, IN ITS NEW, ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.
PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.
ALL RETURNS MUST BE DROPPED WITHIN THE SAME STATE THE LABEL WAS ISSUED TO.
RETURN LABELS SUPPLIED BY SAINT LAURENT ARE FREE OF CHARGE.
FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.
IN ORDER TO FIND THE RIGHT SIZE FOR YOUR PURCHASES, WE SHOW BOTH THE SIZE AND ITS EQUIVALENT IN THE COUNTRY/REGION YOUR ORDER IS BEING SHIPPED TO ON THE LABEL. YOU CAN ALSO USE OUR SIZE GUIDE LOCATED JUST ABOVE THE "SELECT YOUR SIZE" OPTION ON EACH PRODUCT PAGE. IF YOU ARE LOOKING FOR A SPECIFIC SIZE BY USING OUR FILTER, YOU WILL SEE OUR SIZES ARE APPROXIMATE, RANGING FROM XXS TO XXXL.
HERE ARE THE VARIOUS EMAILS YOU WILL RECEIVE ONCE YOUR ORDER IS PLACED, IN CHRONOLOGICAL ORDER:
- AN ORDER CONFIRMATION EMAIL
- A SHIPPING CONFIRMATION EMAIL WITH A TRACKING NUMBER AND THE RECEIPT
YOU ARE LIKELY TO RECEIVE AN EMAIL AFTER YOUR ONLINE PURCHASE EXPERIENCE ASKING FOR YOUR FEEDBACK.
IF YOU HAVE PLACED AN ORDER WITH ONE OF OUR AMBASSADORS, YOU WILL FIRST RECEIVE AN EMAIL ALLOWING YOU TO PAY REMOTELY FOR YOUR ORDER.
SIMILARLY, IF YOUR ORDER IS DELAYED, YOU WILL BE NOTIFIED BY EMAIL.
PLEASE CHECK YOUR “JUNK MAIL” FOLDER AND ENSURE THAT THE EMAIL ADDRESSES CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.
OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE.
IF THE PROBLEM PERSISTS, PLEASE CONTACT OUR CLIENT SERVICE.
YOU CAN CANCEL YOUR ORDER WITHIN 30 MINUTES AFTER IT HAS BEEN CONFIRMED.
MODIFYING AN ORDER:
PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE. OUR TEAMS WILL BE HAPPY TO ASSIST YOU.
CANCELLING YOUR ORDER:
IF YOU HAVE A YSL.COM ACCOUNT: LOG IN TO YOUR ACCOUNT AND SELECT THE ORDER YOU WISH TO CANCEL. YOU CAN CANCEL BY CLICKING “CANCEL THE ORDER”.
IF YOU DO NOT HAVE A YSL.COM ACCOUNT: GO TO THE "TRACK YOUR ORDER" SECTION AT THE BOTTOM OF THE SITE. AFTER PROVIDING THE ORDER NUMBER, YOU WILL BE ABLE TO CANCEL BY CLICKING “CANCEL MY ORDER”.
AFTER THIS DEADLINE, PLEASE CONTACT OUR CLIENT SERVICE, WHO WILL BE HAPPY TO ASSIST YOU.
YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY POINT FROM YOUR YSL.COM ACCOUNT OR IN THE “TRACK YOUR ORDER” SECTION IN THE FOOTER OF THE WEBSITE.
IF YOUR ORDER IS:
PENDING: THE ORDER HAS BEEN CONFIRMED AND IS BEING PREPARED.
CANCELLED: YOUR ORDER HAS BEEN CANCELLED BY YOU OR DUE TO THE PRODUCT NOT BEING AVAILABLE. IT IS ALSO POSSIBLE THAT THE PAYMENT OF YOUR ORDER DID NOT GO THROUGH.
SHIPPED: YOUR ORDER HAS LEFT OUR WAREHOUSE FOR ITS DESTINATION.
PENDING RETURN: YOU HAVE REGISTERED YOUR RETURN, BUT WE HAVE NOT YET RECEIVED OR PROCESSED YOUR PRODUCT IN OUR WAREHOUSE.
AWAITING CONFIRMATION: PAYMENT FOR YOUR ORDER HAS NOT YET BEEN FINALIZED. A CLIENT SERVICE AMBASSADOR MAY CONTACT YOU SHORTLY TO ASSIST YOU WITH YOUR ORDER.
RETURNED: YOU HAVE RETURNED YOUR ORDER AND OUR WAREHOUSE HAS PROCESSED YOUR RETURN.
DELIVERED: YOUR ORDER HAS BEEN DELIVERED.
UNFORTUNATELY, THIS SERVICE IS CURRENTLY NOT AVAILABLE. PLEASE GET IN TOUCH WITH OUR CLIENT SERVICE SHOULD YOU REQUIRE ASSISTANCE.
YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY DATE. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.
PLEASE KINDLY NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.
ALL RETURNS MUST BE ISSUED IN THE ORIGINAL COUNTRY/REGION OF PURCHASE.
ALL RETURNS MUST BE SHIPPED FROM THE SAME STATE THE LABEL WAS ISSUED TO.
FOR MORE INFORMATION, PLEASE CONSULT THE RETURN POLICY ON YSL.COM OR CONTACT OUR CLIENT SERVICE.
TO PROCESS A RETURN, PLEASE FOLLOW THE STEPS BELOW:
1. FILL OUT THE ONLINE RETURN FORM BY CLICKING ON "RETURN ORDER" IN THE FOOTER OF YSL.COM. AFTER SUBMISSION OF YOUR REQUEST, WE INVITE YOU TO RETURN YOUR ORDER WITHIN 14 DAYS.
2. MAKE SURE YOUR ITEM(S) ARE RETURNED UNWORN, IN THEIR ORIGINAL CONDITION AND WITH ALL TAGS ATTACHED INCLUDING GIFT PACKAGING.
3. PLACE THE ITEMS(S) BACK IN THE SHIPPING BOX AND ATTACH THE ENCLOSED RETURN SHIPPING LABEL ON TO THE BOX. IF YOU HAVE LOST THE PREPAID RETURN LABEL, PLEASE CONTACT OUR CLIENT SERVICE TEAM TO REQUEST A NEW LABEL.
4. CONTACT DHL TO ARRANGE COLLECTION OF YOUR RETURN, OR DROP IT OFF AT A DHL COLLECTION POINT. WHEN SCHEDULING YOUR PICKUP, YOU WILL BE ASKED FOR THE WAYBILL NUMBER FOUND ON THE RETURN LABEL.
TO FIND OUT MORE ABOUT THE CARRIER OR THE LIST OF COLLECTION POINTS, CONTACT OUR CLIENT SERVICE OR VISIT THE DHL WEBSITE.
IF YOU WISH TO RETURN YOUR ORDER THROUGH OUR STORES, PLEASE USE OUR DIRECTORY ON YSL.COM TO LOCATE YOUR CLOSEST BOUTIQUE. OUR TEAM WILL ASSIST WITH RETURNING THE ORDER BACK TO OUR WAREHOUSE AND UPON RECEIPT AND VALIDATION OF YOUR RETURN, YOU WILL RECEIVE AN EMAIL CONFIRMATION. THE REFUND WILL BE PROCESSED WITHIN 7 BUSINESS DAYS FROM ITS ARRIVAL.
YOU CAN CHECK YOUR RETURN STATUSES IN YOUR ACCOUNT.
YOU CAN RETURN YOUR ONLINE PURCHASE WITHIN 30 DAYS FROM THE DELIVERY DATE, IN ITS NEW, ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED. RETURNS ARE COMPLIMENTARY AND OUR ORDERS COME WITH A PREPAID RETURN LABEL.
PLEASE NOTE, SAINT LAURENT IS NOT LIABLE FOR MERCHANDISE RETURNED THROUGH AN ALTERNATIVE CARRIER SERVICE. WE RECOMMEND USING THE PREPAID LABEL.
ALL RETURNS MUST BE DROPPED WITHIN THE SAME STATE THE LABEL WAS ISSUED TO.
RETURN LABELS SUPPLIED BY SAINT LAURENT ARE FREE OF CHARGE.
FOR EXCHANGE INQUIRIES, PLEASE CONTACT CLIENT SERVICE.
YOUR RETURN WILL BE PROCESSED WITHIN 5 TO 7 WORKING DAYS STARTING FROM THE DATE THAT THE SAINT LAURENT TEAM RECEIVES THE PACKAGE. ONCE YOUR RETURN HAS BEEN ACCEPTED, SAINT LAURENT WILL ISSUE A REFUND WITHIN 7 WORKING DAYS. A CONFIRMATION WILL BE SENT TO YOU BY EMAIL. PLEASE NOTE THAT DURING BUSY PERIODS, THIS MAKE TAKE LONGER.
THE TIME FOR PROCESSINGS RETURNS DEPENDS ON THE PAYMENT METHOD USED.
- CREDIT CARDS:
OUR BANK WILL SEND THE REFUND WITHIN 7 WORKING DAYS OF SENDING THE CONFIRMATION EMAIL.
THEN, THE TIME REQUIRED TO ISSUE THE REFUND TO YOUR CREDIT CARD AGAIN WILL DEPEND ON YOUR BANK.
FOR SECURITY REASONS, THE REFUND CAN ONLY BE ISSUED TO THE CREDIT CARD USED TO FINALIZE THE PURCHASE.
IN ORDER TO FIND THE RIGHT SIZE FOR YOUR PURCHASES, WE SHOW BOTH THE SIZE AND ITS EQUIVALENT IN THE COUNTRY/REGION YOUR ORDER IS BEING SHIPPED TO ON THE LABEL. YOU CAN ALSO USE OUR SIZE GUIDE LOCATED JUST ABOVE THE "SELECT YOUR SIZE" OPTION ON EACH PRODUCT PAGE. IF YOU ARE LOOKING FOR A SPECIFIC SIZE BY USING OUR FILTER, YOU WILL SEE OUR SIZES ARE APPROXIMATE, RANGING FROM XXS TO XXXL.
IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN THE ESTIMATED TIME, WE RECOMMEND THAT YOU:
- CHECK THE STATUS OF YOUR ORDER IN YOUR ACCOUNT
- CHECK THAT THE DELIVERY ADDRESS IS CORRECT
- CONTACT THE CARRIER IF YOU WERE UNABLE TO COLLECT YOUR ORDER.
FOR ASSISTANCE, PLEASE CONTACT OUR CLIENT SERVICE.
IF YOU HAVE RECEIVED A DAMAGED PARCEL:
UPON DELIVERY, ENSURE THAT THE PACKAGE IS NOT DAMAGED IN ANY WAY.
ANY EXTERNAL DAMAGE MUST BE IMMEDIATELY REPORTED IN WRITING IN THE COURIER'S DELIVERY DOCUMENTS, UNDER YOUR SIGNATURE, INDICATING THE CONDITION OF THE PARCEL (DAMAGED PARCEL, OPEN BOX, ETC.).
FOR ANY OTHER TYPE OF PROBLEM, PLEASE CONTACT OUR CLIENT SERVICE.
BOOK AN APPOINTMENT AT ONE OF OUR SAINT LAURENT BOUTIQUES TO RECEIVE PERSONALIZED SERVICE AND DISCOVER OUR COLLECTIONS AND SIGNATURE SERVICES.
YOU CAN REQUEST AN APPOINTMENT :
- AT THE BOTTOM OF THE PAGE ON YSL.COM, SELECT THE COUNTRY, CITY, AND BOUTIQUE OF YOUR CHOICE, AND CLICK ON "BOOK AN APPOINTMENT"
- ON THE STORE LOCATOR PAGE ON YSL.COM IN THE COUNTRY AND CITY OF YOUR CHOICE
FILL OUT THE APPOINTMENT REQUEST FORM, AND AN ADVISOR WILL REACH OUT TO YOU TO CONFIRM YOUR APPOINTMENT.
FOR ANY OTHER TYPE OF REQUEST OR TO HELP YOU MAKE AN APPOINTMENT, PLEASE CONTACT OUR CLIENT SERVICE.
YOU CAN CHECK THE AVAILABILITY OF A PRODUCT IN-STORE DIRECTLY FROM THE PRODUCT PAGE ON YSL.COM.
PLEASE CLICK ON "FIND IN STORE" ON YOUR PRODUCT PAGE, SELECT YOUR COUNTRY AND CITY, AND CLICK ON "SEARCH".
IF THE PRODUCT IS AVAILABLE, YOU CAN RESERVE IT BY CLICKING ON "RESERVE IN STORE".
YOU CAN ALSO MAKE AN APPOINTMENT TO VISIT ONE OF OUR SAINT LAURENT BOUTIQUES FROM THE YSL.COM FOOTER AT THE BOTTOM OF THE PAGE.
IF THE PRODUCT YOU'RE LOOKING FOR IS AVAILABLE IN-STORE, YOU CAN RESERVE IT.
ON THE PRODUCT PAGE, CLICK ON "FIND IN STORE", THEN SELECT YOUR COUNTRY AND BOUTIQUE BEFORE CLICKING "RESERVE IN STORE". PLEASE FILL OUT THE APPOINTMENT REQUEST FORM. THE BOUTIQUE WILL THEN GET IN TOUCH WITH YOU TO CONFIRM THE PRODUCT'S AVAILABILITY.
YOU CAN ALSO BOOK AN APPOINTMENT AT ONE OF OUR SAINT LAURENT BOUTIQUES FROM THE BOTTOM OF THE PAGE OR THE STORE LOCATOR ON YSL.COM.
UNFORTUNATELY, THIS SERVICE IS NOT YET AVAILABLE. PLEASE DO NOT HESITATE TO CONTACT OUR CLIENT SERVICE SHOULD YOU NEED ANY ASSISTANCE.
IF YOU WISH TO RETURN YOUR ORDER TO A BOUTIQUE, YOU CAN FIND THE LIST OF OUR BOUTIQUES ON YSL.COM. OUR TEAMS IN-STORE WILL THEN HANDLE YOUR RETURN.
AS SOON AS YOUR RETURN IS APPROVED, YOU'LL RECEIVE A CONFIRMATION EMAIL, AND THE REFUND WILL BE ISSUED.
OUR SAINT LAURENT CLIENT SERVICE AMBASSADORS ARE AVAILABLE FROM MONDAY TO FRIDAY, 10 AM TO 7 PM (NEW YORK TIME), EXCLUDING HOLIDAYS, IN ORDER TO ADVISE AND ASSIST YOU REMOTELY IN PLACING YOUR ORDERS.
THEY WILL SEND YOU A SECURE PAYMENT LINK AND YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED TO THE AMBASSADOR.
UNFORTUNATELY, THIS SERVICE IS CURRENTLY NOT AVAILABLE. PLEASE GET IN TOUCH WITH OUR CLIENT SERVICE SHOULD YOU REQUIRE ASSISTANCE.
SAINT LAURENT OFFERS A REPAIR SERVICE FOR PRODUCTS PURCHASED ON YSL.COM, IN SAINT LAURENT BOUTIQUES, AND FROM AUTHORIZED RETAILERS.
IF YOU HAVE ANY QUESTIONS ABOUT REPAIRS, PLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT VIA THIS CONTACT FORM OR MAKE AN APPOINTMENT TO VISIT YOUR NEAREST BOUTIQUE, WHERE YOUR PRODUCT WILL BE EXAMINED.
NOT ALL REPAIRS ARE POSSIBLE, BUT WE WILL DO OUR BEST TO ACCOMMODATE YOUR REQUEST.
PLEASE NOTE THAT REPAIRS MAY BE SUBJECT TO A CHARGE.
AN ALTERATION SERVICE IS OFFERED FREE OF CHARGE FOR GARMENTS PURCHASED AT FULL PRICE WITHIN 4 MONTHS OF PURCHASE. THIS FREE SERVICE IS ONLY AVAILABLE FOR BASIC ALTERATIONS. OTHER ALTERATIONS WILL BE AVAILABLE AT AN ADDITIONAL COST.
ALTERATIONS WILL BE CHARGED FOR ITEMS PURCHASED MORE THAN 4 MONTHS AGO.
THE LEATHERS USED IN SAINT LAURENT PRODUCTS ARE RIGOROUSLY SELECTED IN ACCORDANCE WITH STRICT SUSTAINABLE DEVELOPMENT GUIDELINES. EACH LEATHER HAS ITS OWN PROPERTIES AND NEEDS TO BE MAINTAINED.
WE RECOMMEND THAT YOU KEEP YOUR BAGS OR SHOES IN THEIR ORIGINAL FLANNEL, AVOID CONTACT WITH ABRASIVE MATERIALS (PERFUME, MAKEUP, CREAMS, OILS, ANTIBACTERIAL HAND GEL), AVOID LONG EXPOSURE TO SUNLIGHT AND HEAT, AND AVOID CONTACT WITH WATER.
PLEASE NOTE THAT WE RECOMMEND AVOIDING CONTACT BETWEEN LIGHT-COLORED ITEMS AND DARK-COLORED CLOTHING.
PLEASE CONTACT OUR CLIENT SERVICE OR YOUR NEAREST BOUTIQUE IF YOU HAVE ANY QUESTIONS REGARDING THE REPAIR OR CARE OF SAINT LAURENT PRODUCTS.
PLEASE NOTE THAT IT IS STRONGLY RECOMMENDED NOT TO USE GENERIC PRODUCTS THAT COULD DAMAGE THE LEATHER.
THE CLIENT SERVICE IS OPEN FROM MONDAY TO FRIDAY 10 AM TILL 7 PM (NEW YORK TIME), EXCLUDING HOLIDAYS :
- NOVEMBER 28, 2024
- DECEMBER 25, 2024
- JANUARY 1, 2025
SAINT LAURENT CLIENT SERVICE WILL BE HAPPY TO ASSIST YOU WITH ANY INQUIRIES BY EMAIL, BY PHONE AT +55 11 5116 9052 AND BY WHATSAPP.
OUR SAINT LAURENT CLIENT SERVICE AMBASSADORS ARE AVAILABLE FROM MONDAY TO FRIDAY, 10 AM TO 7 PM (NEW YORK TIME), EXCLUDING HOLIDAYS, IN ORDER TO ADVISE AND ASSIST YOU REMOTELY IN PLACING YOUR ORDERS.
THEY WILL SEND YOU A SECURE PAYMENT LINK AND YOUR ORDER WILL BE DELIVERED TO THE ADDRESS PROVIDED TO THE AMBASSADOR.
YOU CAN SELECT THE GIFT OPTION WHEN YOU ARE PLACING YOUR ORDER.
ONCE YOUR SHOPPING CART IS CONFIRMED, SELECT THE GIFT OPTION: YOU CAN ADD A PERSONALIZED MESSAGE TO YOUR ORDER OR RECEIVE A BLANK SAINT LAURENT CARD IN ORDER TO WRITE YOUR OWN MESSAGE UPON RECEIVING YOUR PARCEL.
ALL THE ORDERED PRODUCTS WILL BE PACKAGED IN A SAINT- LAURENT SIGNATURE BOX.
ONCE YOUR SHOPPING CART IS CONFIRMED, SELECT THE GIFT OPTION: YOU CAN ADD A PERSONALIZED MESSAGE TO YOUR ORDER OR RECEIVE A BLANK SAINT LAURENT CARD TO WRITE YOUR OWN MESSAGE UPON RECEIVING YOUR PARCEL.
ALL PRODUCTS ORDERED WILL BE WRAPPED IN A SIGNATURE SAINT LAURENT BOX.
IF THE PERSON RECEIVING YOUR GIFT WOULD LIKE TO EXCHANGE THEIR PRODUCT, THEY CAN GET IN TOUCH WITH OUR CUSTOMER SERVICE.
THEY CAN ALSO REVIEW OUR RETURNS PROCESS.
CREATING AN ONLINE SAINT LAURENT ACCOUNT ALLOWS YOU TO QUICKLY AND SIMPLY PLACE YOUR ORDER ON YSL.COM.
YOU CAN ALSO:
- MANAGE YOUR SUBSCRIPTION TO NEWSLETTERS
- VIEW YOUR ORDER HISTORY
- TRACK THE PROGRESS OF YOUR ORDERS
- UPDATE YOUR DETAILS
FOR YOUR SECURITY, YSL.COM WILL NEVER SHARE YOUR PERSONAL INFORMATION WITH A THIRD PARTY.
SAINT LAURENT WISHES TO INFORM YOU THAT THE CREATION OF A SAINT LAURENT ACCOUNT WHEN PURCHASING IN-STORE DOES NOT AUTOMATICALLY CREATE AN ACCOUNT ON YSL.COM.
IF YOU HAVE ALREADY CREATED AN ACCOUNT, CHECK THAT IT IS ACTIVATED BY CLICKING ON “ACTIVATE MY ACCOUNT”.
IF YOU HAVE FORGOTTEN YOUR PASSWORD, CLICK ON THE “FORGOT YOUR PASSWORD?” LINK ON YOUR ACCOUNT LOGIN PAGE AND FOLLOW THE PROCESS TO CHANGE IT.
FOR ANY OTHER QUESTIONS, PLEASE CONTACT OUR CLIENT SERVICE.
CLICK ON 'LOG IN TO MY ACCOUNT', THEN THE 'FORGOT YOUR PASSWORD?' LINK. WE WILL SEND YOU A NEW PASSWORD VIA EMAIL.
PLEASE CHECK YOUR 'JUNK MAIL' FOLDER AND ENSURE THAT THE EMAIL ADDRESSES CONFIRMATION@STORE.YSL.COM AND SHIPPING@STORE.YSL.COM ARE INCLUDED IN THE LIST OF APPROVED CONTACTS IN YOUR INBOX.
OUR EMAILS WILL THEREFORE NOT BE BLOCKED BY YOUR INBOX’S ANTI-SPAM FILTER IN THE FUTURE. IF THE PROBLEM PERSISTS, CONTACT OUR CLIENT SERVICE.
IF YOU NEED ASSISTANCE WITH PASSWORD RECOVERY, PLEASE CONTACT OUR CLIENT SERVICE. FOR SECURITY REASONS, YOU MAY BE ASKED FOR FURTHER DETAILS TO CONFIRM YOUR IDENTITY.
IF YOU WISH TO DELETE YOUR YSL.COM ACCOUNT, SIMPLY FILL OUT THE ACCOUNT DELETION REQUEST FORM.
YOU CAN ALSO CONTACT OUR CLIENT SERVICE.
YOU CAN SIGN UP FOR THE NEWSLETTER AT ANY TIME AT THE BOTTOM OF THE WEBSITE BY ENTERING YOUR EMAIL ADDRESS OR BY CLICKING THE “MY ACCOUNT” SECTION.
YOU WILL BE ONE OF THE FIRST TO DISCOVER OUR LATEST PRODUCTS ON YSL.COM.
TRY TO ADD THE EMAIL ADDRESS 'NEWSLETTER@NEWS.YSL.COM' TO YOUR LIST OF APPROVED CONTACTS ON YOUR EMAIL ACCOUNT. FUTURE NEWSLETTERS WILL THEREFORE NOT BE BLOCKED BY THE ANTI-SPAM FILTER.
IF YOU STILL DO NOT RECEIVE THE NEWSLETTER, PLEASE CONTACT US.
IF YOU NO LONGER WISH TO RECEIVE OUR NEWSLETTER, YOU CAN UNSUBSCRIBE AT ANY TIME BY CLICKING THE “UNSUBSCRIBE ME” LINK AT THE BOTTOM OF THE NEWSLETTER.
TO SEE OUR LIST OF JOB VACANCIES, PLEASE GO TO THE CAREERS PAGE.
OUR WEBSITE IS OPTIMIZED FOR ALL THE LATEST VERSIONS OF MAJOR WEB BROWSERS. PLEASE CHECK THAT THE BROWSERS YOU NORMALLY USE ARE UP TO DATE.
IF YOU ENCOUNTER ANY BROWSING PROBLEMS, WE RECOMMEND THAT YOU:
- DELETE ALL THE COOKIES AND TEMPORARY FILES STORED ON YOUR COMPUTER
- CHECK THAT JAVASCRIPT IS ENABLED
IF YOU ARE STILL HAVING ISSUES, PLEASE CONTACT US PROVIDING THE FOLLOWING INFORMATION:
- YOUR OPERATING SYSTEM (WINDOWS VISTA, MAC OS X, ETC.)
- YOUR INTERNET BROWSER AND ITS LATEST VERSION (CHROME, FIREFOX, SAFARI, ETC.)
- THE URL YOU ARE TRYING TO ACCESS (FOR EXAMPLE, HTTPS://WWW.YSL.COM)
WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PRODUCT DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.
WHEN A SUSTAINABLE MATERIAL IS USED, ITS MAIN ECO-RESPONSIBLE ATTRIBUTES ARE PROVIDED IN THE PACKAGING’S DESCRIPTION. THEY ARE BASED ON BEST PRACTICES IN AREAS SUCH AS THE SOURCING OF TRACEABLE AND ENVIRONMENTALLY-FRIENDLY RAW MATERIALS, ORGANIC FARMING, RESPONSIBLE PRODUCTION, AND THE USE OF RECYCLED AND UPCYCLED MATERIALS.